Assessor Resource

CPPCMN4005A
Facilitate effective teamwork

Assessment tool

Version 1.0
Issue Date: May 2024


This unit of competency supports individuals with significant team leading responsibilities. It applies to those without managerial or supervisory responsibilities. Performance would usually be carried out under routine managerial supervision, within company guidelines.

This unit of competency specifies the outcomes required to monitor and maintain effective work group activities. It covers developing trust and confidence within the work group and requires the demonstration of appropriate communication methods in determining team roles and activities.

The unit also specifies significant planning skills to ensure members of the work group are clear about their roles and responsibilities. A participative approach is required to monitor and review team effectiveness in order to satisfy wider client needs.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by observation of determining, planning and reviewing work group activities to facilitate effective teamwork.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

communicate in order to develop trust and confidence within work group

monitor and evaluate work group performance to improve and refine existing arrangements

plan and improve workplace effectiveness through participative arrangements for work groups

resolve poor work performance according to company requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include access to:

assessment documentation forms and record books

relevant company documentation

relevant venue

work group.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

interpersonal skills to:

demonstrate empathy and tact

establish rapport

gain trust

maintain relationships

manage conflict

negotiate work arrangements

relate to people from diverse backgrounds

language, literacy and numeracy skills for:

communicating clearly and concisely verbally and in writing

listening actively

providing feedback

sourcing, organising and recording information

writing reports

planning and organising skills to:

analyse data

manage time

problem-solving skills to:

evaluate team members’ performance

identify solutions

Required knowledge

causes of stress or conflict in teams

communication methods and mediums

company requirements, including:

codes of conduct

communication structure and work procedures

role and function of workplace teams

staff development and available learning opportunities

counselling and disciplinary procedures

legislation, regulations, codes of practice and industry advisory standards that apply to the workplace

strategies for identifying, managing and reducing conflict

team development, including stages and techniques

team dynamics

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work group members may include:

colleagues and team members

people from a range of social, cultural or ethnic backgrounds

supervisors and line managers.

Company requirements may include:

company codes:

conduct

dress and presentation

ethics

company image

company policies and procedures

company goals, objectives, plans, systems and processes, such as quality and continuous improvement systems, standards and guidelines

legislation relevant to work or service function, such as anti-discrimination and equal employment opportunity

occupational health and safety (OHS) policies, procedures and programs

policies and procedures relating to own role, responsibility and delegation.

Legislative and regulatory requirements may take into account:

anti-discrimination, equal employment opportunity and racial vilification

consumer law

environmental law

harassment and other laws specific to local government

industry codes of conduct

OHS Acts and regulations

privacy legislation.

Effective communication techniques may include:

appropriate language and tone of voice

active listening

clear and legible writing

maintaining eye contact

non-verbal communication, such as:

body language

personal presentation

open and closed questions

speaking clearly and concisely

verbal and written responses.

Communication mediums may include:

company policy and procedure documents

company training

face-to-face discussions

instructional materials

regular and one-off meetings

signs and symbols

using interpreter where required

work method statements

written instructions.

Workplace procedures may include:

assignment instructions

instructions from colleagues, supervisor and manager

personal protective equipment (PPE) requirements

reporting and documentation requirements

specific customer requirements.

Forms of communication may include:

exchanging reports and information

face-to-face interactions

responding to email

site news sheet

telephone discussions

two-way radio interactions

written information via communication logbook.

Data may be information collected during work activities and may be:

verbal

visual

anecdotal.

Relevant parties may include:

external clients

supervisors

line managers.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work group members are treated with integrity, respect and empathy according to company requirements. 
Company’s social, ethical and business standards are promoted according to company requirements. 
Positive relationships are developed and maintained according to company, legislative and regulatory requirements. 
Roles of work group members are determined in a cooperative manner according to company requirements. 
Information on work requirements, specifications and company requirements is provided to work group members using effective communication techniques and suitable communication mediums. 
Trust and confidence of work group members are gained and maintained through consistent outlining and competent demonstration of workplace procedures. 

Forms

Assessment Cover Sheet

CPPCMN4005A - Facilitate effective teamwork
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPCMN4005A - Facilitate effective teamwork

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: